Effective Date: April 1, 2026  | Last Updated: April 1, 2026

Great Flowers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greatflowers.needsmet.work and place orders through our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

• Full name, email address, phone number, and password when you create an account.
• Billing and shipping addresses, including ZIP/postal codes.
• Payment information (processed securely through our payment providers — we do not store full card numbers).
• Order details, product preferences, and delivery date selections.
• Communications you send to our support team.

b. Information Collected Automatically

• IP address, browser type, operating system, and device identifiers.
• Pages visited, time spent, referral URLs, and clickstream data.
• Cookies and similar tracking technologies (see Section 6).

c. Information from Third Parties

• Delivery availability and ZIP code validation data from third-party logistics APIs.
• Payment verification data from our payment processor.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your flower orders, including delivery scheduling.
• Send order confirmations, shipping updates, and delivery notifications.
• Verify delivery availability for your ZIP code and provide accurate delivery date estimates.
• Manage your account and authenticate your identity.
• Respond to customer service inquiries and resolve disputes.
• Send promotional emails and offers (you may opt out at any time).
• Improve our website, products, and services through analytics.
• Comply with legal obligations and enforce our Terms of Service.
• Prevent fraud, unauthorized access, and other illegal activities.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Florist Partners & Delivery Vendors: To fulfill your order, we share your name, delivery address, phone number, and delivery date with the florist or delivery partner assigned to your order.
• Payment Processors: We use third-party payment processors (e.g., Stripe) to handle transactions. Your payment data is governed by their privacy policies.
• Service Providers: We work with trusted vendors for email delivery, analytics, hosting, and customer support who are contractually obligated to protect your data.
• Legal Authorities: If required by law, court order, or governmental authority, we may disclose your information as necessary.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Order records are retained for a minimum of 7 years for tax and legal compliance. You may request deletion of your account and associated data at any time (subject to legal retention requirements) by contacting us at privacy@greatflowers.com.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the "unsubscribe" link in any email or by contacting us.
• Data Portability: Request your data in a portable format.
• Do Not Sell: We do not sell personal data to third parties.

To exercise any of these rights, contact us at privacy@greatflowers.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your cart contents.
• Analyze website traffic and usage patterns.
• Personalize content and advertisements.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website, including checkout and account features.

7. Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@greatflowers.com
• Website: greatflowers.needsmet.work/contact-us