Question 1

Do add-ons get delivered with the main gift?

Accepted Answer

Yes. All selected add-ons are delivered together with your main product (flowers, plants, or gift basket) on the same day and to the same address.

Question 2

Can I add multiple add-ons to one order?

Accepted Answer

Absolutely. You can add as many add-ons as you like (cards, balloons, chocolates, ribbons, etc.) to a single flower bouquet or plant order.

Question 3

How do I add add-ons to my order?

Accepted Answer

You can add add-ons while viewing the main product page or during the checkout process. Look for the “Add-ons” or “Frequently Bought Together” section and simply select the items you want.

Question 4

Can I request a specific color or flower type?

Accepted Answer

Yes, you can mention your preferences (such as color theme or favorite flowers) in the special instructions box at checkout. Our team will try to accommodate your request whenever possible.

Question 5

Will the delivered flowers look exactly like the photo on the website?

Accepted Answer

We make every effort to deliver flowers as close as possible to the images shown. However, due to seasonal availability, slight substitutions may occur while maintaining the same style, color theme, and value. You will be notified if major changes are needed.

Question 6

What is your cancellation policy?

Accepted Answer

You can cancel or modify your order within 2 hours of placing it, as long as it has not been prepared or dispatched. After this time, cancellation may not be possible. Please contact our support team as soon as possible.

Question 7

Do you offer express or priority delivery?

Accepted Answer

Yes, express delivery options are available in select cities for an additional charge. This ensures faster delivery, usually within a few hours of order confirmation.

Question 8

How do I track my order?

Accepted Answer

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your order status by logging into your account on our website.

Question 9

Do you deliver on weekends and holidays?

Accepted Answer

Yes, we deliver 7 days a week, including weekends and most holidays (except major national holidays like Diwali or Republic Day in some areas). Same-day delivery may have limited slots on busy days.

Question 10

What happens if my flowers arrive damaged?

Accepted Answer

We take great care in packaging, but if your order arrives damaged, please contact us within 24 hours with photos. We will happily replace it or issue a full refund.

Question 11

Do you offer bulk or corporate ordering?

Accepted Answer

Yes, we provide special pricing and customization options for bulk orders, corporate gifts, weddings, and events. Please contact our support team for a custom quote.

Question 12

How do I care for my fresh flower bouquet?

Accepted Answer

To keep your flowers fresh longer, cut the stems at an angle, remove any leaves below the waterline, change the water every 2 days, and add the provided flower food packet. Keep the bouquet away from direct sunlight, heat, and fruit.

Question 13

Do you offer discounts or coupon codes?

Accepted Answer

Yes, we regularly run promotions. You can apply coupon codes at checkout. Subscribe to our newsletter to receive exclusive discount codes and early access to sales.

Question 14

Can I schedule delivery for a future date?

Accepted Answer

Yes, you can easily select any future delivery date on the product page or during checkout. This is very useful for birthdays, anniversaries, and planned events.

Question 15

Do you deliver to funeral homes or hospitals?

Accepted Answer

Yes, we deliver to funeral homes, hospitals, churches, and most residential addresses. Just enter the exact delivery address and any special instructions (like room number or funeral home name).

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